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Granville, NY 12832

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CONFERENCE AGENDA

Here is the agenda for the conference!

Registration

Start Time:

End Time:

7:30 AM

8:00 AM

Learning Objectives:

Don't forget to sign in at the beginning of the day and sign out and the end of the day!

If this is your first conference, don't worry, make sure to connect with somebody on the Welcome Committee!

Description:

Introductions and Welcome

Susan Arnold, President

Start Time:

End Time:

8:00 AM

8:15 AM

Conference Venue

Learning Objectives:

Description:

Be Your Customer’s Hero: Delivering Hero-Class™ Customer Service to Patients & Families

Adam Toropek

Start Time:

End Time:

8:15 AM

10:15 AM

Conference Room

Learning Objectives:

The learner will:
1. Understand the role emotions play in the customer experience.
2. Identify and eliminate the hassles customers face.
3. Learn powerful strategies for working with customers and resolving service issues.

This presentation will address how to create impactful and emotionally reasonable customer experiences by better understanding human emotion and through better experience design and fundamental customer service skills.

To learn more, click here: https://vimeo.com/369086049/53cb13ff76

Description:

Break

Start Time:

End Time:

10:15 AM

10:30 AM

Conference Hall

Learning Objectives:

Description:

Professional Networking: Collaborating with Those Who "Play in Your Corner of the Sandbox"

Caroline Bowman

Start Time:

End Time:

10:30 AM

12:00 PM

Conference room

Learning Objectives:

The learner will
1. Understand the importance of building a professional network and how to go about it.
2. Participate in live surveys/polls to gather insight, ideas and perspectives.
3. Share "bright ideas", challenges and lessons learned during this interactive presentation.

Professional networking is a crucial component of owing a private practice. During this roundtable discussion, conference attendees will participate in discussions, live polls and will share ideas and connect with others who work in their wheelhouse or their "corner of the sandbox". Networking is always an important part of our yearly conference but this year networking will actually be an official part of the conference.

Description:

Lunch

Start Time:

End Time:

12:00 PM

1:15 PM

Dining Hall

Learning Objectives:

Take advantage of the connections made during the roundtables and enjoy lunch with new connections!

Lunch plans are still in the works!

Description:

Website Tips and Marketing

Christopher Schaft

Start Time:

End Time:

1:15 PM

3:15 PM

Conference room

Learning Objectives:

The learner will
1. Learn how to improve website aesthetics
2. Learn how to improve site SEO
3. Learn how to make your site more user friendly

In this discussion we will show website owners how to use free tools to improve the look and feel of their website as well as improve SEO. We will demonstrate the use of these tools live.

Description:

Break

Start Time:

End Time:

3:15 PM

3:30 PM

Conference venue

Learning Objectives:

Be sure to touch base with the vendors during this time.

Description:

The Secret to Training a High Performing Staff

Stacey Oliver Knappe

Start Time:

End Time:

3:30 PM

5:30 PM

Conference Room

Learning Objectives:

The learner will:
1. Learn the foundation principles of adult education, methods of training, and how to incorporate them into your practice.
2. Analyze your current staff talent for training opportunities to improve their daily performance.
3. Create a blueprint plan to onboard new staff.

Are you experiencing high turnover in your staff or receiving more patient complaints? Are you constantly thinking, "How could the staff not know how to do this?" Good news, in this session we will help you solve those challenges.
All business owners would be wise to have a training program to onboard new staff members. Also as processes and technology change, a smart private practice owner is on top of how to upskill their staff. This session will offer ideas and processes to develop solid employee training programs to create a high performing compassionate staff of excellence.

To learn more, check out this video: https://youtu.be/vsBtQ-QuvGM

Description:

Registration

Start Time:

End Time:

8:00 AM

8:30 AM

Conference

Learning Objectives:

Be sure to check out the raffle prizes!

Sign in and get comfortable for an amazing day ahead.

Description:

The Power of Human Connection: How to Deflate, Relate, and Elevate Your Patient's Experience

Erin O'Malley

Start Time:

End Time:

8:30 AM

10:30 AM

Conference

Learning Objectives:

The learner will:

1. Learn how to truly connect by practicing curious listening during our Story Session activity.
2. Become aware of the trigger words, actions, and behavior that anger and frustrate your employees and clients—and what to do instead.
3. Practice techniques to respond empathetically to give clients what they want to create raving fans.

A connected work culture promotes communication, ownership, action, and loyalty. In this presentation, participants will discover how creating a culture of connection is the differentiator of a successful practice. We will explore the connection framework and learn how to bring curiosity, care, and control into all situations to create connections. Participants will learn and practice the Deflate, Relate, Elevate formula. This formula shows how to listen with curiosity, relate through empathy, and elevate situations that have gone sideways into opportunities for stronger communication and understanding.

To learn more, please click here: https://youtu.be/Ci4RY8eYdpk

Description:

Break

Start Time:

End Time:

10:30 AM

10:45 AM

Conference

Learning Objectives:

Description:

Ethical Considerations in Clinical Practice

Denise Doughtery

Start Time:

End Time:

10:45 AM

11:45 AM

Presentation

Learning Objectives:

The learner will:

1. Define terminology in ASHA's Code of Ethics
2. Identify areas of potential ethical dilemmas in your practice
3. Demonstrate the process for ethical decision making using the ASHA Code of Ethics

ASHA's Code of Ethics covers service delivery of speech-language and audiology services for the clinical practitioner. We often face dilemmas in the course of delivering services such as high productivity, reimbursement issues and caseload demands. This course will provide an overview of the code highlighting terminology, dilemmas and ethical decision making.

Description:

Lunch

Start Time:

End Time:

11:45 AM

1:00 PM

Dining Room

Learning Objectives:

Description:

Investing Matters: Empowering You for Financial Freedom By Learning the Rules of the Game

Craig Goldslager

Start Time:

End Time:

1:00 PM

3:00 PM

Conference Room

Learning Objectives:

The learner will:

1. Discover overlooked investment planning strategies to avoid overpaying taxes.
2. Learn 5 foundational rules to become a successful long-term investor.
3. Improve awareness and control of your business and personal cash flow by implementing a systematized savings plan.

This seminar covers five simple strategies for investment success. These include diversifying one's portfolio, learning the why and how inflation and volatility occur over time, and why not emotionally reacting to the latest headlines is key to long-term investment success. This presentation will also discuss overlooked planning strategies to avoid overpaying taxes.

Description:

Break

Start Time:

End Time:

3:00 PM

3:15 PM

Conference

Learning Objectives:

Description:

Legal Considerations for Professionals

Matthew Fornaro

Start Time:

End Time:

3:15 PM

5:15 PM

Conference

Learning Objectives:

The learner will learn:
Why you need a business organization
Why you need to use contracts
Why you need written HR policies
What to do when someone owes you money

We are going to explore some basic legal requirements for professionals to abide by.

Description:

Registration

Start Time:

End Time:

8:00 AM

8:30 AM

Conference

Learning Objectives:

Description:

Breaking Bad News and Tough Talks: Care and Counseling for Receivers of Information as well as Ourselves Meredith White

Meredith White

Start Time:

End Time:

8:30 AM

9:30 AM

Conference Room

Learning Objectives:

The learner will:
1. Understand the frequency, anxiety, negativity and challenges surrounding the need to deliver bad/tough news.
2. Identification of different information delivery models
3. How to set the environment, communicate and counsel, for a tough conversation, where everyone feels most supported.

This presentation discusses the frequency, anxiety, and negativity we share as speech-language pathologists delivering tough information, as well as strategies to help ease the process in effective communication and emotionally supporting the received of bad/tough information.

Description:

Break

Start Time:

End Time:

9:30 AM

9:45 AM

Conference

Learning Objectives:

Description:

What's Up in Supervision?

Tambi Braun

Start Time:

End Time:

9:45 AM

11:45 AM

Conference Room

Learning Objectives:

The learner will:

1. Participants will be able to determine the current issues supervising other generations.
2. Participants will be able to Identify their own biases when communicating with supervisees.
3. Participants will be able to Describe the importance of providing feedback.

This discussion will provide participants with information to assist supervisors in supervising supervisees of other generations. The presenter will discuss the description of the various generations and investigate misperceptions, myths and perceived truths about supervising and working with different generations. Information presented will assist supervisors with real-life scenarios that may occur with supervisees of other generations.

Description:

Lunch

Start Time:

End Time:

11:45 AM

12:45 PM

Dining Room

Learning Objectives:

Description:

5 Ways to Destroy Your Business

Wendy Sellers

Start Time:

End Time:

12:45 PM

2:45 PM

Conference room

Learning Objectives:

The learner will:

1. Learn that hiring slow is the best method for any business
2. Learn that making assumptions on skills and knowledge related to your specific business will destroy your company reputation
3. Learn that holding all people accountable is fair and equitable and will lead to an awesome company culture

5 Ways to Destroy Your Business is tongue in cheek way of pleading with leaders to do the exact opposite in order to create a sustainable, profitable organization.
1. Hire the wrong people
2. Do not train employees.
3. Do not pay or reward employees effectively.
4. Do not​ hold employees accountable.
5. Keep employees employed too long


Ready to learn more? Click this link: https://www.youtube.com/watch?v=P7E4tk7uELA

Description:

Break

Start Time:

End Time:

2:45 PM

3:00 PM

Conference Venue

Learning Objectives:

Description:

Cyber Security: Protecting Your Cyber Assets and Critical Data

Lincoln Chiappone

Start Time:

End Time:

3:00 PM

5:00 PM

Conference room

Learning Objectives:

The learner will :

1. Understand the importance of Data Backup and Network Security.
2. Understand what spear phishing is and why it is so dangerous.
3. Know how attackers work, what tools they use, what vulnerabilities they target and what they’re really after.

Cyber security evolves every day as attackers become more inventive. We will cover the common techniques that hackers use and how to defend against them. Attendees will learn why it's important to care now rather than pay later when it comes to advanced cyber security measures.

Description: