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CONFERENCE AGENDA

Here is the agenda for the conference!

If this is your first conference, don't worry, make sure to connect with somebody on the Welcome Committee!

Registration

7:30 AM

8:00 AM

Learning Objectives:

Description:

Don't forget to sign in at the beginning of the day and sign out and the end of the day!

Start Time:

End Time:

Introductions and Welcome

8:00 AM

8:15 AM

Susan Arnold, President

Conference Venue

Learning Objectives:

Description:

Start Time:

End Time:

This presentation will address how to create impactful and emotionally reasonable customer experiences by better understanding human emotion and through better experience design and fundamental customer service skills.

To learn more, click here: https://vimeo.com/369086049/53cb13ff76

Be Your Customer’s Hero: Delivering Hero-Class™ Customer Service to Patients & Families

8:15 AM

10:15 AM

Adam Toropek

Conference Room

Learning Objectives:

Description:

The learner will:
1. Understand the role emotions play in the customer experience.
2. Identify and eliminate the hassles customers face.
3. Learn powerful strategies for working with customers and resolving service issues.

Start Time:

End Time:

Break

10:15 AM

10:30 AM

Conference Hall

Learning Objectives:

Description:

Start Time:

End Time:

Professional networking is a crucial component of owing a private practice. During this roundtable discussion, conference attendees will participate in discussions, live polls and will share ideas and connect with others who work in their wheelhouse or their "corner of the sandbox". Networking is always an important part of our yearly conference but this year networking will actually be an official part of the conference.

Professional Networking: Collaborating with Those Who "Play in Your Corner of the Sandbox"

10:30 AM

12:00 PM

Caroline Bowman

Conference room

Learning Objectives:

Description:

The learner will
1. Understand the importance of building a professional network and how to go about it.
2. Participate in live surveys/polls to gather insight, ideas and perspectives.
3. Share "bright ideas", challenges and lessons learned during this interactive presentation.

Start Time:

End Time:

Lunch plans are still in the works!

Lunch

12:00 PM

1:15 PM

Dining Hall

Learning Objectives:

Description:

Take advantage of the connections made during the roundtables and enjoy lunch with new connections!

Start Time:

End Time:

In this discussion we will show website owners how to use free tools to improve the look and feel of their website as well as improve SEO. We will demonstrate the use of these tools live.

Website Tips and Marketing

1:15 PM

3:15 PM

Christopher Schaft

Conference room

Learning Objectives:

Description:

The learner will
1. Learn how to improve website aesthetics
2. Learn how to improve site SEO
3. Learn how to make your site more user friendly

Start Time:

End Time:

Break

3:15 PM

3:30 PM

Conference venue

Learning Objectives:

Description:

Be sure to touch base with the vendors during this time.

Start Time:

End Time:

Are you experiencing high turnover in your staff or receiving more patient complaints? Are you constantly thinking, "How could the staff not know how to do this?" Good news, in this session we will help you solve those challenges.
All business owners would be wise to have a training program to onboard new staff members. Also as processes and technology change, a smart private practice owner is on top of how to upskill their staff. This session will offer ideas and processes to develop solid employee training programs to create a high performing compassionate staff of excellence.

The Secret to Training a High Performing Staff

3:30 PM

5:30 PM

Stacey Oliver Knappe

Conference Room

Learning Objectives:

Description:

The learner will:
1. Learn the foundation principles of adult education, methods of training, and how to incorporate them into your practice.
2. Analyze your current staff talent for training opportunities to improve their daily performance.
3. Create a blueprint plan to onboard new staff.

Start Time:

End Time:

Sign in and get comfortable for an amazing day ahead.

Registration

8:00 AM

8:30 AM

Conference

Learning Objectives:

Description:

Be sure to check out the raffle prizes!

Start Time:

End Time:

A connected work culture promotes communication, ownership, action, and loyalty. In this presentation, participants will discover how creating a culture of connection is the differentiator of a successful practice. We will explore the connection framework and learn how to bring curiosity, care, and control into all situations to create connections. Participants will learn and practice the Deflate, Relate, Elevate formula. This formula shows how to listen with curiosity, relate through empathy, and elevate situations that have gone sideways into opportunities for stronger communication and understanding.

To learn more, please click here: https://youtu.be/Ci4RY8eYdpk

The Power of Human Connection: How to Deflate, Relate, and Elevate Your Patient's Experience

8:30 AM

10:30 AM

Erin O'Malley

Conference

Learning Objectives:

Description:

The learner will:

1. Learn how to truly connect by practicing curious listening during our Story Session activity.
2. Become aware of the trigger words, actions, and behavior that anger and frustrate your employees and clients—and what to do instead.
3. Practice techniques to respond empathetically to give clients what they want to create raving fans.

Start Time:

End Time:

Break

10:30 AM

10:45 AM

Conference

Learning Objectives:

Description:

Start Time:

End Time:

ASHA's Code of Ethics covers service delivery of speech-language and audiology services for the clinical practitioner. We often face dilemmas in the course of delivering services such as high productivity, reimbursement issues and caseload demands. This course will provide an overview of the code highlighting terminology, dilemmas and ethical decision making.

Ethical Considerations in Clinical Practice

10:45 AM

11:45 AM

Denise Doughtery

Presentation

Learning Objectives:

Description:

The learner will:

1. Define terminology in ASHA's Code of Ethics
2. Identify areas of potential ethical dilemmas in your practice
3. Demonstrate the process for ethical decision making using the ASHA Code of Ethics

Start Time:

End Time:

Lunch

11:45 AM

1:00 PM

Dining Room

Learning Objectives:

Description:

Start Time:

End Time:

This seminar covers five simple strategies for investment success. These include diversifying one's portfolio, learning the why and how inflation and volatility occur over time, and why not emotionally reacting to the latest headlines is key to long-term investment success. This presentation will also discuss overlooked planning strategies to avoid overpaying taxes.

Investing Matters: Empowering You for Financial Freedom By Learning the Rules of the Game

1:00 PM

3:00 PM

Craig Goldslager

Conference Room

Learning Objectives:

Description:

The learner will:

1. Discover overlooked investment planning strategies to avoid overpaying taxes.
2. Learn 5 foundational rules to become a successful long-term investor.
3. Improve awareness and control of your business and personal cash flow by implementing a systematized savings plan.

Start Time:

End Time:

Break

3:00 PM

3:15 PM

Conference

Learning Objectives:

Description:

Start Time:

End Time:

We are going to explore some basic legal requirements for professionals to abide by.

Legal Considerations for Professionals

3:15 PM

5:15 PM

Matthew Fornaro

Conference

Learning Objectives:

Description:

The learner will learn:
Why you need a business organization
Why you need to use contracts
Why you need written HR policies
What to do when someone owes you money

Start Time:

End Time:

Registration

8:00 AM

8:30 AM

Conference

Learning Objectives:

Description:

Start Time:

End Time:

This presentation discusses the frequency, anxiety, and negativity we share as speech-language pathologists delivering tough information, as well as strategies to help ease the process in effective communication and emotionally supporting the received of bad/tough information.

Breaking Bad News and Tough Talks: Care and Counseling for Receivers of Information as well as Ourselves Meredith White

8:30 AM

9:30 AM

Meredith White

Conference Room

Learning Objectives:

Description:

The learner will:
1. Understand the frequency, anxiety, negativity and challenges surrounding the need to deliver bad/tough news.
2. Identification of different information delivery models
3. How to set the environment, communicate and counsel, for a tough conversation, where everyone feels most supported.

Start Time:

End Time:

Break

9:30 AM

9:45 AM

Conference

Learning Objectives:

Description:

Start Time:

End Time:

This discussion will provide participants with information to assist supervisors in supervising supervisees of other generations. The presenter will discuss the description of the various generations and investigate misperceptions, myths and perceived truths about supervising and working with different generations. Information presented will assist supervisors with real-life scenarios that may occur with supervisees of other generations.

What's Up in Supervision?

9:45 AM

11:45 AM

Tambi Braun

Conference Room

Learning Objectives:

Description:

The learner will:

1. Participants will be able to determine the current issues supervising other generations.
2. Participants will be able to Identify their own biases when communicating with supervisees.
3. Participants will be able to Describe the importance of providing feedback.

Start Time:

End Time:

Lunch

11:45 AM

12:45 PM

Dining Room

Learning Objectives:

Description:

Start Time:

End Time:

5 Ways to Destroy Your Business is tongue in cheek way of pleading with leaders to do the exact opposite in order to create a sustainable, profitable organization.
1. Hire the wrong people
2. Do not train employees.
3. Do not pay or reward employees effectively.
4. Do not​ hold employees accountable.
5. Keep employees employed too long


Ready to learn more? Click this link: https://www.youtube.com/watch?v=P7E4tk7uELA

5 Ways to Destroy Your Business

12:45 PM

2:45 PM

Wendy Sellers

Conference room

Learning Objectives:

Description:

The learner will:

1. Learn that hiring slow is the best method for any business
2. Learn that making assumptions on skills and knowledge related to your specific business will destroy your company reputation
3. Learn that holding all people accountable is fair and equitable and will lead to an awesome company culture

Start Time:

End Time:

Break

2:45 PM

3:00 PM

Conference Venue

Learning Objectives:

Description:

Start Time:

End Time:

Cyber security evolves every day as attackers become more inventive. We will cover the common techniques that hackers use and how to defend against them. Attendees will learn why it's important to care now rather than pay later when it comes to advanced cyber security measures.

Cyber Security: Protecting Your Cyber Assets and Critical Data

3:00 PM

5:00 PM

Lincoln Chiappone

Conference room

Learning Objectives:

Description:

The learner will :

1. Understand the importance of Data Backup and Network Security.
2. Understand what spear phishing is and why it is so dangerous.
3. Know how attackers work, what tools they use, what vulnerabilities they target and what they’re really after.

Start Time:

End Time: