Erin O’Malley helps people thrive through the power of human connection. She speaks to business leaders, from the frontline to the C-Suite, teaching them to redefine perceived problems with leadership, engagement, and loyalty, and focus on the real issue:
connection. While she currently calls Jacksonville, Florida home – Erin identifies as a Jersey Girl, with all the stamina to rock ten years in hospitality leadership; the strength to survive two years in the Peace Corps in Panama; the savvy to consult for the past 8 years with industries ranging from pharmaceuticals to automotive; and the smarts to get OUT of Jersey and see the world. When Erin is not enthusiastically connecting with her audiences, she prefers to be at the beach, spending time with her husband Mike and their dog Steve.
The Power of Human Connection: How to Deflate, Relate, and Elevate Your Patient's Experience
A connected work culture promotes communication, ownership, action, and loyalty. In this presentation, participants will discover how creating a culture of connection is the differentiator of a successful practice. We will explore the connection framework and learn how to bring curiosity, care, and control into all situations to create connections. Participants will learn and practice the Deflate, Relate, Elevate formula. This formula shows how to listen with curiosity, relate through empathy, and elevate situations that have gone sideways into opportunities for stronger communication and understanding.