Stacey Oliver-Knappe is owner and chief consultant of The CustomerService Gurus. She has personally trained more than 10,000 people in leadership, training skills, and professional development programs. She has reached many with her customized program, The Secret to Customer Service Excellence. She has developed customized trading programs. Ms. Oliver-Knappe began at Walt Disney World where for eight years she worked in many guest service roles. Her "happily ever after" at Disney involved developing foundational Disney training skills then adding to her academic knowledge plus working several positions in the learning area. Her last formal role in corporate life was Vice President, Human Resources and Training for an internationally known hospitality Brand. She is a self-proclaimed Training fanatic.
The Secret to Training a High Performing Staff
Are you experiencing high turnover in your staff or receiving more patient complaints? Are you constantly thinking, "How could the staff not know how to do this?" Good news, in this session we will help you solve those challenges.
All business owners would be wise to have a training program to onboard new staff members. Also as processes and technology change, a smart private practice owner is on top of how to upskill their staff. This session will offer ideas and processes to develop solid employee training programs to create a high performing compassionate staff of excellence.