AAPPSPA works hard to ensure that its CEU offerings are relevant for our members and the private practice community. However, at times issues may arise in areas like course quality, content, delivery, instructor behavior, or administrative processes. We want participants in our continuing education offerings to have a clear process for raising and resolving complaints.
If you have a concern prior to a continuing education event, email AAPPSPA at office@aappspa.org to alert our office admin and they will direct your concern to the appropriate volunteer coordinator for review.
If you have a concern after the event, you can utilize the surveys and/or assessments to voice general feedback. You can also reach out via email to office@aappspa.org with specific complaints.
If after review, the office admin or volunteer coordinator is unable to resolve a complaint, it will be brought to the executive board committee or if needed the full board of directors (BOD) for resolution. AAPPSPA strives to resolve matters within two weeks. However, if a complaint requires a full BOD review, it will be taken up at the next scheduled quarterly meeting.
All complaints lodged via email will receive communications on a weekly basis until the issue is either resolved or has been scheduled for a BOD review. Concerns or complaints on unnamed surveys/assessments will be reviewed by the Needs Assessment Committee at their meetings.
AAPPSPA will periodically (as needed) review and update its complaint policy and communicate changes to stakeholders through the website and member handbook.